Customer Service


After receiving the order, Canada Ionizers will arrange for shipping of the product to the Customer’s verified home address. Most Shipments take 3-7 business days. All Water Ionizers shipments come with a Tracking number and are insured.

Free Shipping On Orders Over $199  - *Except to Yukon, N.W.T. 

Taxes - Duties

Canadian Sales - You will be charged GST plus PST for BC Residents Only. 

American Sales*Please see our ionizer warranty section to review that your warranty is only valid at our Richmond BC service center and shipping must be covered by purchaser.

Sales Outside Canada/USA* -  CONTACT US BY EMAIL  FOR SHIPPING QUOTE & TO ORDER*See our ionizer warranty section to review that your warranty is only valid at our Richmond BC service center and shipping must be covered by purchaser.

 It is the responsibility of the buyer to pay applicable taxes in their jurisdiction such as Sales Tax in the U.S. and VAT in Europe.

Returns & Replacements

Refunds are subject to a 15 Day Money-back Guarantee. If at any time in the first 15 days you wish to return your unit, you get:

          A FULL REFUND less 15% Restocking Fee when your product is returned in “as new” condition in its original packing. “As new” condition means the that its not scratched, damaged or broken in any way and is returned with all the parts. ie: DVDs, manuals, hoses, connectors,  etc.

                    The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.  (The Restocking Fee is charged because once it has been used we can no longer sell it as a brand-new unit.)
                    Customer must complete Return Authorization before sending back any product. 

            Refunds for water filters, pre-filters, replacement filters, water ionizers and meters

                  All filter sales are final. There are no refunds on filters and meters in open packages for any reason
                  If a filter was damaged in shipping we will send a replacement and the damaged filter must be returned to us within 10 business days or we must charge full price for it.
                  Discounted water ionizers are not eligible for refund.


                A RMA is required for any returns

                Phone (888) 661-3461 prior to returning any product to receive a *Return Merchandise Authorization Number (RMA). For your protection, we will not accept any shipments without a valid RMA number clearly labeled on the outside of the box and the RMA form completely filled out and placed inside the box to ensure the refund is credited to the appropriate Customer. We will notify you of your refund once we have processed the returned item. You can expect your refund to be issued within 1 - 2 business weeks of our receiving your return.



                Return Procedure

                      Include the RMA Number with the returned product. Clearly label the carton with the RMA Number on the Outside. No refunds or replacements will be issued without an RMA number.
                      All product returns to Canada Ionizers must be accompanied by proof or purchase, such as the original purchase receipt, invoice, copy of order or an emailed version of these confirmations.
                      Products must be secured properly for shipping and packed appropriately. When shipping, include all accessories, cables, CD's and manuals. If you have any questions on packing procedures, please contact customer service for guidelines. Items returned with missing accessories or damaged due to improper packaging are subject to higher restocking fees.

                    Product Acceptance Policy 

                    All returned product that do not meet the following criteria will not be accepted for refund and will be returned to customer:

                              All products returned to Canada Ionizers for monetary refunds must have been purchased directly from Canada Ionizers, and must be accompanied by a Return Merchandise Authorization (RMA) Number (contact customer service to obtain an RMA Number) and proof of purchase, and be in the original packaging, including all materials pertaining to the product, such as the cables, manuals, power cords, power supplies, software, etc.

                            • *Products must be absent of visible markings, such as pen ink, labels, Velcro, magic marker, stickers, paint, oils and grease, glue, tape, etc.
                            • *Products must be absent of physical damage, such as scratches, cracks, chips, tears, dents, compressions, etc.
                            • *After issuance of a valid RMA Number the product must be returned within 10 days or the product will be refused. Products and Services. Canada Ionizers may revise and discontinue the Products and Services displayed on the website at any time without prior notice.

                        Cancellation Policy

                        There is a $20 Cancellation Fee for orders that cancel before they ship.